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Digi-Key goes beyond catalogue distribution

Posted: 07 Jan 2013  Print Version  Bookmark and Share Subscribe 

Keywords:electronics distribution business  field applications engineers 

[Summary of tips] EBN Community Editor Barbara Jorgensen analyses how Digi-Key started out as a catalogue distributor to having its own production business.Listening to the customer doesn't just mean responding to a complaint or following up a sale with a confirmation email. In some cases, it means restructuring or adding to an established busin......
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